100% Satisfaction Guarantee
At Boodles of Baskets, your satisfaction is our top priority. If for any reason during the ordering, shipping or receiving of our gift baskets, gifts and/or balloons, you are not completely satisfied, please do not hesitate to contact us at once and we’ll make it right.
We provide a complete list of products used in each basket, along with the measurements, photo and price so that you may see exactly what you are ordering. There may be, due to weather or product stock, substitutions, but we can assure you they will always be of equal or greater value than items shown.
Single gift basket orders, which are cancelled after they have been built are subject to a 20% restocking fee.
Multiple orders which are cancelled after they have been built are subject to a 50% restocking fee.
Due to the nature of balloon orders, which have been inflated, are non-cancelable and non-refundable.
Due to the perishable nature of cookies, cakes, fudge and popcorn these items cannot be cancelled and are non-refundable. Please ensure that someone will be available to receive your gift on the delivery date. We cannot be responsible for gifts that are damaged or spoiled due to any delivery issues.
All damaged shipments must be reported within 5 business days. We will make every effort to replace damaged items within this time, however we cannot be responsible for damage not reported within this time frame. Please keep all damaged merchandise and packaging as it may be requested by the carrier.
Any goods returned to Boodles of Baskets without prior authorization will not be refunded. The shipping costs of unauthorized returns will not be refunded. All goods authorized for return by Boodles of Baskets, must be in their original box and in good condition. No credits or replacements will be processed, until the returned merchandise is received by us. Shipping and handling charges are non-refundable.
If unable to contact recipient after two attempts, to an apartment or business, the gift will be returned to us. The courier charges us for all packages returned to us. This fee will be charged to you as soon as we are notified by the courier. We will inform you immediately for further delivery instructions. An extra delivery charge will apply. If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of. No refund will be given.
Due to government regulations all baskets shipped to the USA are non-returnable and non-refundable.
All orders cancelled after the credit card has been processed are subject to a $5.00 cancellation fee.
Holiday baskets which are returned to us, because we have been unable to deliver them for any reason are non-refundable.
Due to their nature, all holiday baskets, unless damaged, are non-refundable.
We reserve the right to change, amend, update or cancel this policy at anytime without notice. All orders are subject to our approval.