FAQ

Boodles of Baskets – Frequently Asked Questions

How long has Boodles of Baskets been in business?

Boodles of Baskets has proudly served customers worldwide since 1995. We are one of the original online gift basket companies in Canada and remain independently and woman-owned by our founder. As our customers say: “Once Boodles, always Boodles!”

Are your products Canadian-made and responsibly sourced?

We prioritize Canadian products whenever possible. Our fudge, cookies, and popcorn are made in Canada, most gift basket items are Canadian, and we include select European treats for variety. All production is done in Ontario by a dedicated, fairly compensated team. We also offer organic and fair trade options where available.

Are your gift baskets made with non-perishable items for safe shipping?

Yes. All of our gift baskets are thoughtfully curated using non-perishable, shelf-stable items to ensure they ship safely and reliably anywhere in Canada. This means your gift won’t be affected by temperature changes, transit delays, or long-distance travel—even when shipping to remote areas. Every basket is designed to arrive fresh, beautiful, and ready to enjoy, giving you peace of mind no matter where your recipient lives.

Placing Your Order

How can I place an order?

Orders can be placed through our secure online store or by phone during business hours. Multiple orders can also be submitted via our multi order spreadsheet by email.

Can I place an order for a future delivery?

Yes! Use the “NOTES” box under the Billing and Shipping sections on the checkout page or tell our customer service team. Ground shipping is not guaranteed; for specific delivery dates, choose Overnight shipping. We do not ship or deliver on weekends or holidays.

How do I know my order has been received?

You will receive an automated order confirmation and a payment receipt by email. Check your spam folder if not received.

How can I make changes to my order?

Shipping & Delivery

Where do you deliver?

We deliver all items throughout Canada and the continental USA (excluding alcohol shipments to the USA).

Shipping Methods and Costs

Gift Baskets $100+ (Canada) → Free FedEx Ground
Gift Baskets under $100 → FedEx Ground $14.95
Cookies, Fudge, Popcorn → FedEx Ground $14.95
PO Boxes or Remote Addresses (postal codes containing zeros) → Canada Post $16.95
Balloon bouquets → Shipping not included in free shipping offers due to size

For full details, please visit our Free Shipping page.

Next-Day Delivery in Ontario

Most gift baskets and select items like cookies, fudge, and balloon are eligible for next-day delivery within Ontario when ordered by our cutoff time (popcorn takes an additional day of processing). For details, see our Next-Day Delivery page.

Do you deliver to rural or remote Canadian addresses?

Yes. We ship to rural and remote postal codes across Canada. When FedEx cannot service an area, we use Canada Post to ensure safe and reliable delivery. Transit times may be slightly longer, depending on the location.

Shipping to the USA

Can you ship gift baskets to the USA?

Direct shipping from Canada to the USA is temporarily paused due to recent import changes. We continue to offer U.S. gift delivery through our American fulfillment partner, who creates and ships gifts within the United States based on your preferred budget or style.

Will the items be identical to Canadian baskets?

Items will not be identical because they are sourced within the United States, but we match the overall value, theme, and style of the basket you choose to ensure a thoughtful and consistent gifting experience.

Are there extra fees for U.S. delivery?

No. Because the gift ships from within the United States, there are no customs fees or import charges for your recipient. Shipping is calculated based on the location and budget you provide.

Tracking Your Gift

We believe great service means keeping you informed every step of the way. That’s why every gift we ship includes real-time tracking updates sent automatically to the sender. You’ll know exactly when your gift leaves our shop, be alerted to any delivery exceptions, and receive confirmation the moment it arrives — including who signed for it when the signature option is selected. Our responsive team is always here to help if you need clarification or support, ensuring a smooth, stress-free experience from start to finish. If you choose a future ship date, tracking is only sent once shipped. Contact us if you do not receive tracking info.

What if no one is home?

Couriers will leave gifts at front doors (residences), lobbies (apartments), or reattempt delivery. Door tags will be left when possible. Hospital deliveries go to Shipping and Receiving for internal delivery. Signature options are available and highly recommended for apartments to avoid being left in the lobby.

Are your gift baskets eco-friendly?

Yes. Our Tower Gift Baskets are designed with sustainability in mind. These gifts are packaged without cello-wrap, which helps reduce unnecessary single-use plastic. Each box in the tower is also crafted to be reused—perfect for storing keepsakes, craft supplies, small household items, or as decorative storage.

Can the tower gift boxes be reused?

Absolutely. The tower boxes are intentionally built for reuse. Recipients often keep them for home organization, memory storage, craft areas, or simple décor. It’s a beautiful way for your gift to have a longer life and create less waste.

Product Shelf Life

Gift basket items are generally shelf stable for 3 months or longer. Fresh baked cookies: consume within 2 weeks. Fudge: small batches, may dry over time; microwave 1-2 seconds to restore consistency. Popcorn: consume within 2 months. Cookie bouquets: shrink-wrapped, consume within 2 weeks.

Allergy Information

Do you offer nut-free, gluten-free, or sugar-free gift options?

Yes. We offer several nut-free, gluten-free, and sugar-free gift baskets to help accommodate dietary preferences and sensitivities. These products are sourced from specialty facilities, but please be aware that Boodles of Baskets is not a nut-free facility.

Are your nut-free gifts safe for severe allergies?

While the items included are made in nut-free facilities, we cannot guarantee they are suitable for severe allergies, as our shop itself is not nut-free. Please contact us if you have questions about allergens before placing your order.

Alcohol Delivery

Boodles of Baskets is licensed by the AGCO to deliver alcohol within Ontario. All recipients must be of legal drinking age, and valid photo ID will be required upon delivery if the recipient appears under 25.

Please note that all alcohol-containing gift baskets include a mandatory $15 delivery charge, as required by law. This fee is already included in the listed basket price.

If you are interested in alcoholic items not currently shown on our website, please contact us directly. Special requests may require additional processing time and could affect delivery timelines.

Gift Insurance

Is my gift insured?

All gifts are insured through our couriers at no additional cost to you.

Payment & Taxes

Online payments accepted via Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. Phone orders: Visa, Mastercard, American Express, Discover. All prices in Canadian dollars.

Taxes depend on the delivery location:

BC, AB, SK, MB, PQ, Territories: 5%
ON: 13%
NB, NF, NS, PEI: 15%

Corporate & Bulk Orders

We welcome corporate accounts, bulk orders, and promotional customizations. We offer:

Custom imprinted ribbons and labels
Bulk shipping to multiple addresses
Inclusion of company promotional materials
Dedicated support for corporate orders

Holiday Delivery Reliability (December Only)

We prepare early for the holiday rush with increased staffing, extended packing hours, and organized daily carrier pickups. While many corporate clients choose to send us their multi-address lists by mid-November for maximum flexibility, we happily process corporate orders throughout December as long as inventory remains available.

We’ll always advise you on the best ship dates for your regions and ensure your order moves as quickly as possible. Every gift includes real-time tracking updates, and our team monitors corporate shipments during December to help avoid delays and keep your clients informed.

Customization Options

We can customize baskets with:

Substitutions with in-stock items
Local add-ons ($7 pick-up charge per item)
Custom imprinted ribbons (up to 35 characters)
Gift cards and personal messages

Ordering for Special Dates

Shipping is Monday to Friday, 9am–6pm (excluding holidays). Orders must meet cutoff times. For guaranteed delivery on a specific date, choose Overnight shipping. Saturday delivery is possible in major business areas—call for a quote.

Credit Card & Security

Is it safe to use my credit card online?

Yes, all credit card transactions are processed securely through Bambora.

What is the credit card verification number (CVC)?

This number ensures that you are the cardholder and is required for processing some orders when the cardholder is not present.

Remote Areas

We ship to PO Boxes and remote addresses via Canada Post ($16.95). Fresh baked cookies are not recommended for PO Boxes. Additional charges may apply for remote territories; we will contact you with a quote if needed.

Other Information

Recipient phone numbers help prevent delivery delays.
Multiple packages to different addresses accepted via Excel spreadsheet.
Christmas orders should be placed early; corporate custom orders by mid November.
Corporate accounts, discounts, and multi-order options available.
Substitutions may occur due to unavailability or extreme temperatures; replaced items will be equal or greater value.
Imprinted ribbons: up to 35 characters; special pricing for corporate orders.
Messages can be included with every gift via gift card on order page.