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Boodles of Baskets-Frequently Asked Questions

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Frequently Asked Questions

Ordering, Payment and Shipping
How can I place an order?
If I place my order today, when will it ship?
How long will it take for my gift to arrive?
What is the shelf life of your products?
Allergy Information?
Where do you deliver?
How can I track my gift?
Is it possible to place an order now for a future delivery?
How do I know you've received my order?
How do I know my order has shipped?
How can I make a change to my order?
What are your shipping and handling charges?
What is your substitution policy?
What methods of payment do you accept?
What currency is used for your pricing?
Is my gift insured?
Why do you need the recipient's phone number?
How do I know how much tax I'll have to pay?
How far in advance should I place my Christmas order?
Can you ship to P.O. Box addresses?
What happens if no one is home to receive the delivery?
What is your return policy?

Security
Is it safe to use my credit card online?
What is the credit card verification number (CVC)?

Service
What are your hours of operation?
Is there an easy way to send multiple packages to different addresses?
Can my company open a corporate account?
Do you offer discounts for multiple orders?
Can I customize my basket?
Can we include company promotional material to your baskets?
What is imprinted ribbon?
Can I add alcohol to my basket?
Can I include a message with my gift?
What Do I need To Know About Special Instructions and Delivery Dates?


How can I place an order?
You may place your order through our secured online store or you may call us during regular business hours and place your order by phone. Multiple orders may be submitted by fax or email.

If I place my order today, when will it ship?
All gift basket, candy bouquet, flower, cookie bouquet and fudge orders placed by 12pm EST Monday to Friday, excluding holidays will be shipped the same day.  All popcorn, fresh baked cookie and cake orders received by 9pm EST Monday to Friday will ship the next business day. Holiday times may incur extra processing times

How long will it take for my gift to arrive?
Delivery times depend on where your gift is going, as well as, what you are sending. Please see our shipping page for more information.

What is the shelf life of your products?
Our gift basket products are shelf stable and generally have a 3 month shelf life or longer.  We order products for our gift baskets at regular intervals to ensure you're receiving the freshest products.  Our fresh baked cookies and cakes are baked to order.  We recommend consuming within 2 weeks of order fulfillment. Our fudge is made in small batches to ensure freshness. Fudge does not technically go bad, but will dry out somewhat over time.  Warming in the microwave will improve consistency. Our popcorn is made to order as well and should be consumed within approximately 2 months. Our cookie bouquet cookies are shrink wrapped. We recommend consuming within 2 weeks of order fulfillment.

Allegy Information?
Peanuts and Tree Nuts-We are not a nut free facility. Even if some of our products are nut free, cross contamination may occur and we cannot verify that any of our products have not come into contact with nuts at some point, be it during manufacturing or at our facility.

Where do you deliver?
We deliver all items, except the fresh baked cookies and cakes throughout Canada and the continental USA.  Due to their shorter shelf life, our fresh baked cookies and cakes can be sent anywhere in Canada only.

How can I track my gift?
You will receive an automated email  to the email address entered on the order from Fedex when 1) your order is picked up from our facility 2) when your order is delivered and/or if there is a delivery exception.  Keep in mind that if you choose a future ship date, you will not receive this email until your gift is shipped. Please check your spam folder if you do not receive it.  You may email or call us if you do not receive the email and we will provide you with your tracking number.  Please provide your order # and date of your order.

Is it possible to place an order now for a future delivery?
We will be happy to hold an order for a future delivery. Just ensure to enter your preferred delivery date under "Special Instructions" on our order form or tell our customer service rep.  Please keep in mind we do not deliver on weekends or holidays.

How do I know you've received my order?
You will receive an automated order confirmation, as well as a credit card payment receipt to the email entered on the order.  Please check your spam folder if you have not received them. 

How do I know my order has shipped?
You will receive an automated email from Fedex (Canada Post for PO box addresses) once your gift has been picked up at our location. Please check your spam folder if you have not received it.

How can I make a change to my order?
If you make a mistake on your order, please notify us as soon as possible and we will make every effort to make the necessary changes for you. 

What are your shipping and handling charges?
It depends on what you're sending. Gift baskets anywhere in Canada for the most part are $9.95, fudge and popcorn are $9.95 and cookies and cakes (which are sent to arrive in 1-3 business days) are $9.95.  (Rural areas may take longer and incur additional costs). Please visit our shipping page for more information. Our shipping price includes the shipping costs, shipping box and packaging of your gift. Our aim is not to make money on the shipping, but to simply cover our costs.

What is your substitution policy?
Substitutions may occur from time to time due to an item being unavailable or out of stock. Substitutions may also be necessary due to extreme temperatures ie. chocolate from June to September.  In all circumstances we will substitute an item of equal or greater value within the same theme as the product being replaced. Substitutions are done at the discretion of the designer and are done to ensure your gift is in perfect condition when received.

What methods of payment do you accept?
If you place your order online you may pay with Paypal, Visa, Mastercard, American Express,  or Discover..
If you place your order over the phone you may pay with Visa, Mastercard, American Express or Discover.

What currency is used for your pricing?
All pricing is in Canadian dollars.

Is my gift insured?
Your gift is insured through our courier Fedex at no extra cost to you.

Why do you need the recipient's phone number?
We ask you to include a phone number to avoid delays should there be problems with a delivery.  The courier will only call the recipient if there is difficulty with the delivery.

How do I know how much tax I'll have to pay?
Taxes are based on the province and/or country of delivery, not on where you are placing the order from.Taxes are calculated on the total cost of the items plus shipping on the following basis: USA-No Tax, BC 5%, AB, SK, MB, PQ PEI, all territories 5%, ON 13%,  NB, NF, NS 15%

How far in advance should I place my Christmas order?
In our opinion, the sooner the better.  Our Christmas gift baskets are online by the middle of October.  Our regular customers know to place their orders early and request a future ship date to avoid disappointment.  Corporate customers are encouraged to place their orders as soon as possible to ensure product availability.  We do sell out of certain designs every year. Some before the beginning of December.  If you need to place a custom corporate order, please contact us no later than the beginning of November to ensure supply.

Can you ship to P.O. Box addresses?
Yes! Just ensure that you choose Canada Post as your shipping method.  Remote areas and the territories may incur additional shipping charges. We will contact you with a quote should this occur.

What happens if no one is home to receive the delivery?
If the delivery is going to a home where the courier has access to the front door, the gift will be left on the front porch, at the couriers' discretion. Apartments and businesses will be re-attempted the next day or the courier may choose to call to make arrangments.  A door tag will be left if possible for failed delivery attempts.

Is it safe to use my credit card online?
Yes, it is safe to submit your credit card details online. All credit card transactions are processed through Bambora world leader in payment processing. Your order information is gathered through Mal's E-Commerce, a leading shopping cart server, and is gathered using the strictest 128-bit encryption methods.

What is the credit card verification number (CVC)?
This number found on the back of your Visa, Mastercard and Discover card and on the front of your Amex card appears on your credit card only, ensuring that you actually are the card holder.  More and more merchant services are requiring this number in order to process orders when the cardholder is not present, including ours.

What are your hours of operation?
Our regular business hours are Monday- Friday, excluding holidays, as follows:

September-May 10 am-4pm EST
June-July-August Monday-Thursday 10 am-4pm EST, Friday 10am-1pm EST

Many times, we can be found in the office outside of these hours and are available to help you during these times as well.

We do not ship or deliver on weekends or holidays.

Is there an easy way to send multiple packages to different addresses?
Yes, we accept excel spreadsheets for multi orders via email or fax.  Please include the recipients name, company name, if applicable, complete delivery address, including phone number, gift item and what you'd like your gift card to say. Once received we will call you to collect your payment information. We will keep your addresses on file for you for future ordering.

Can my company open a corporate account?
Yes, please call us for a credit application. First order must be charged to a credit card.

Do you offer discounts for multiple orders?
Yes, please see our corporate services page for further details.

Can I customize my basket?
Yes, we can change products with other products from our stock or we can add items that can be purchased locally.  The cost is the cost of the product, plus a $7 pick up charge per pick up location.  Processing times could be increased by 1-2 business days.

Can we include company promotional material to your baskets?
Yes!  We will be happy to discuss how we can incorporate your promotional materials into our designs.  We do not charge additional fees to include your promotional materials unless there is a great deal of extra labor involved

What is imprinted ribbon?
Boodles of Baskets has a ribbon imprinter in house, so we can custom imprint ribbon to attach to your gift basket (think Miss America sash) to make it extra special.  On each order page there are several ribbon options to choose from such as Happy Birthday, From the Easter Bunny, Happy Mother's Day, New Baby Boy, etc. Don't see what you're looking for?  Call us at 1-866-308-4438 or you can request a custom imprint under "special instructions" on our order form.  Just ensure to state it is a custom ribbon imprint request. We can imprint up to 35 characters (including spaces). eg.  Welcome to the Family Baby Connor!
We offer special pricing for large corporate orders. Call for details!

Can I add alcohol to my basket?
Due to courier restrictions we are not able to add any alcoholic products to any of our gift baskets.  You may choose to add a gift certificate from the Liquor or Beer store.

Can I include a message with my gift?
Of course.  We ask you what you'd like the gift card to say right on the order page.  Don't forget to say who its from!


What Do I need To Know About Special Instructions and Delivery Dates?
Important!
Shipping times are Monday to Friday between  approximately 9am and 6 pm (excluding holidays) and do not include day of order. Ship times quoted are based on customer meeting our  Order Cut Off Times.  Delivery charges are PER item. Ground shipping is not guaranteed.

If requesting a Preferred Delivery Date please ensure Preferred Delivery Date corresponds with Shipping Option chosen and our Order Cut Off Times. Should your Preferred Delivery Date and the chosen Shipping Option selected conflict, we will defer to the Shipping Option and ignore the Preferred Delivery Date entered. ie. you ask for next day delivery under Preferred Delivery Date, then choose 3-4 business days under Shipping Option, we will send it using the 3-4 business day option selected.

If information entered under Special Instructions/Preferred Delivery Date are in conflict with any of our guidelines, they will be ignored.

If your gift must arrive on a specific date, please choose Overnight, 2 day or 3 day shipping, which are Guaranteed options. We do not offer same day delivery. Some rural routes may take longer.  Saturday delivery to major business areas may be available. Please call for quote.

Overnight, 2 day & 3 day service not available to all areas or the USA.  We will notify you if Overnight, 2 day or 3 day shipping is chosen and not available for your chosen area. 

If no one is home and delivery driver has access to the front door, the package will be left on the porch.  Businesses and apartments require signature. Deliveries to hospitals are left at shipping and receiving, who will then deliver to recipient, (sometimes not until the next day).

Couriers do not accept requests for specific time of the day deliveries.  ie. between 1 and 3, before 4pm, etc.

As long as you enter a correct email address on the following order page, you will receive a tracking number and tracking updates for your package. 

If you are unsure what shipping method will be best, please do not hesitate to contact us for assistance.

For more information view our shipping policies


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