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customer service

4 Dec | sparpigwin | No Comments

Comparing Apples to Apples

I had a customer today ask me why our baskets were more expensive than a competitors. Honestly, initially, I was stumped on what to say. The second thing that came to mind was the old adage “you get what you pay for”. We had provided this customer with many years of service beyond reproach, as well …

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4 Mar | sparpigwin | No Comments

How to Be a Good Customer When Purchasing a Gift Basket

This blog touches on a different aspect of purchasing a gift basket. In order to have a pleasant and satisfying experience when ordering a gift basket (or any other product) it is recommended that you first read and educate yourself regarding the following areas: 1) Processing and shipping times and procedures: Gift basket companies do …

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17 Jan | sparpigwin | No Comments

Alcohol In Canada Gift Baskets

Most people do not realize that it is against the law to incorporate alcohol in Canada gift baskets. Under Section 3.1 of the Importation of Intoxicating Liquors Act you will find legislation that prevents the free flow of wine across provincial and territorial borders. There was recently an article in The Windsor Star Alcohol Barrier …

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4 Nov | sparpigwin | No Comments

Get Your Christmas Gift Baskets-BEFORE They’re All Sold Out

Has this ever happened to you? You have several people on your Christmas list that live far away. You’ve decided to send each of them a nice gift basket. So you wait until about two weeks before Christmas, visit your favourite website…….and they are practically SOLD OUT of EVERYTHING! What went wrong? You didn’t want …

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21 Jul | sparpigwin | No Comments

Largest Internet Gift and Basket Offerings in Canada

It has come to our attention, after many comments by our customers over the years, that we are, indeed, the largest internet gift and basket  company in Canada.   Not only do we offer fabulous gift baskets,candy bouquets, cookie bouquets, flowers and balloons at our two sites Boodles of Baskets and Gift Baskets Canada , but we also offer cookies, cakes, …

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15 Mar | sparpigwin | No Comments

Boodles of Baskets adds New Website

I bet you’ve been wondering where I’ve been for the past few months??? (well maybe you haven’t if you’re new to my blog pages), but anyway, for those of you who have been wondering, I’ve been very, very busy.  Doing what?  Well first there was Christmas….unless you’re in the gifting industry there is no way …

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1 Jun | sparpigwin | No Comments

How Do you find a trusted Gift Basket Retailer Online?

When taking an order from a new customer, sometimes, we end up discussing other things.  Often, questions or concerns regarding purchasing gift baskets from an online retailer are brought up.  They often ask how they can feel secure and trusting with a company they have never done business with before.  Let’s face it, you are giving your credit card information …

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10 Apr | sparpigwin | No Comments

Calling in a gift basket order

Some companies do not offer an 800 number for their customers.  Some only allow orders to be placed over the internet, not by phone.  I have a problem with this and generally do not order from sites that don’t offer these services.  We have our 800# at the top of every page.  I want our …

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8 Apr | sparpigwin | No Comments

BBB-Better Business Bureau

Although we have been in business since 1995, we only joined the Better Business Bureau, this past year.  Why, you might wonder?  We had never had a complaint against our business. So why join all of a sudden?  The reason is quite interesting.  I bought a Jeep Wrangler last summer and I wanted to buy …

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28 Mar | sparpigwin | No Comments

Customer Service

Due to the economic conditions, there has been a big push to distinguish ourselves as businesses people want to do business with by pushing customer service.  My question is this-Why should customer service be more important now than before?  Shouldn’t it always have precedence?  Or in good times are some companies so happily busy that …

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