Shipping

Transit times on the map below are for Fedex Ground Shipping. Ground shipping is estimated and is not guaranteed. See chart below and order pages for 1 day and 3 day delivery options. Still not sure? Call us at 519-979-6668 or Toll Free 866-308-4438 for specific delivery times based on the delivery postal code.

Transit times above are BUSINESS days and do not include day of order (see our Order Cut Off Times below to calculate your actual day of order). Our courier does not offer deliveries on weekends or holidays. Our courier does not accept specific time deliveries. ie. After 2pm. PLEASE NOTE: Remote areas may take longer than stated. GUARANTEED shipping is not available to more remote areas, RR or PO box addresses.

FREE SHIPPING: We offer free Fedex ground shipping on certain gift baskets. Offer is available for gift baskets delivered within Canada with a retail price of over $100 each. Shipping charges are per item. REMOTE addresses may incur an additional fee. We will contact you, before proceeding, if this affects your package.

Order Cut Off Times

We will ship your gifts including gift baskets, candy grams, cookie grams, balloons and fudge, placed business days, Monday to Friday, before 12pm EST, on the same day you place the order. If you place your order after 12pm EST, on a weekend or holiday, your gift will be shipped out the next business day.(see transit times below). Order date is the date your ordered is processed which may be different than the date of your actual order. eg. You place your order Monday, a business day, by 12pm EST, your order date is Monday and your gift ships Monday. You place your order Monday, after 12pm EST, your order date is Tuesday and your gift ships Tuesday. In regards to transit time, your order/ship date is Day ZER0.

We will ship your fresh baked cookie (in a tin) and giant cookie orders out the next business day, if your order is placed business days Monday to Friday before 8pm EST. If you place your order after 8pm EST, on a weekend, or holiday, we will ship your order out the second business day. (see transit times below). Order date is the date your ordered is processed which may be different than the date of your actual order. eg. You place your order Monday, a business day, by 8pm EST, your order date is Tuesday and your gift ships Tuesday. You place your order Monday, after 8pm EST, your order date is Wednesday and your gift ships Wednesday. In regards to transit time, your order/ship date is Day ZER0.

We will ship your fresh popped popcorn as follows:
Orders placed by 12pm EST Monday-Friday are processed and shipped the next business day. Orders placed after 12pm, on the weekend or a holiday, will be processed and shipped the day after the next business day. eg. You place your order by 12pm EST Monday, a business day, your order date is Tuesday and your gift ships Tuesday. Your order is placed after 12pm EST Monday, a business day, your order date is Wednesday and your gift ships Wednesday. In regards to transit time, your order/ship date is Day ZERO.

Shipping charges are per gift regardless if going to the same or different addresses as each gift is shipped in its own specially designed box. If address errors are made during the order process, we will make the necessary corrections on your behalf and charge your credit card accordingly.

Delivery-FEDEX
A majority of our shipping is done via FEDEX. Deliveries are made between 9 and 6 EST Monday to Friday. FEDEX does not allow time specific deliveries for any shipments (eg. by 12pm). FEDEX does not phone to arrange deliveries for any shipments. Delivery times (eg. 1 day) are estimates and are not guaranteed, unless Overnight or 3 day shipping is chosen. Overnight or 3 day service is not guaranteed between December 19 and January 6. Shipment times reflect business days. Shipping to remote locations in Canada or the USA, may require more time and an increase in shipping costs. We will not be held responsible for delays due to weather or other acts of God.

The Alcohol and Gaming Commission of Ontario (AGCO) has issued Boodles of Baskets a license to deliver beer, liquor, wine, and champagne. All of drivers are licensed to deliver alcohol. Only persons of legal drinking age can order alcohol from our website and receive delivery of baskets containing alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age. Boodles of Baskets will comply with the rules and regulations as set out by the AGCO relating to this Liquor Delivery Service License. All wine, champagne, beer and liquor baskets sold by Boodles of Baskets includes a $15 delivery charge. So for example, if the total price paid by a customer for a gift basket containing alcohol before tax is $125, the price is $110 + $15 for deliver for a total of $125.00 plus taxes. The AGCO requires us to charge a minimum delivery charge on all liquor orders. We cannot ship Alcohol to the USA.

Hospital/Retirement/Colleges/and the like
Boodles of Baskets will not be held responsible for gifts and baskets that have been delivered to shipping and receiving, but not forwarded to the patient/student/recipient by the accepting facility. We will, however, do everything in our power to help you find the gift. Please give us a call should you have issues.

Non Delivery/Re-Delivery
Deliveries to apartments and businesses may require a signature. Shipments that do not request a signature may be left by the door or in the lobby, if no one is home. If unable to contact recipient after two attempts, to an apartment or business, the gift will be returned to us, or left at a designated pick up location. The courier charges us for all packages returned to us. This fee will be charged to you as soon as we are notified by the courier. We will inform you immediately for further delivery instructions. An extra delivery charge will apply. If we do not hear back from you within 2 weeks of our contact, your basket will be disposed of and no refund will be given.

Incorrect Address
If a basket is returned to us due to an incorrect address provided by you, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. If an address change request is made or needed while the package is on route, a re-direct fee of $16.50 will apply. It is the customer’s responsibility to provide us with a complete and correct address (including buzzer #). Please check your addresses carefully! (Including a daytime phone number where the recipient can be reached is highly recommended.)

We are not responsible if the recipient is not home. Deliveries to homes, where courier has direct access to the front door will be left on the porch if safe to do so. Deliveries to apartments, offices and businesses may require a signature. Deliveries that do not require a signature, may be left in the lobby. For all deliveries-Two delivery attempts will occur (not on the same day). A delivery notice will be left if possible.

If a phone number is provided the courier may call recipient to make arrangements. If delivery is unable to proceed, the gift will be returned to us.  Our shipper will charge us a return fee for all returned gifts, which will be charged to you via the payment method used for the order. Delivery times to remote areas may take longer.

If an incorrect address is given, or the package needs to be redirected for any reason (other than our error), there is a re-direct fee of $16.50 + tax.

Delivery Tracking
As long as you provide us with a valid email address, you will receive an automated email from our shipper FEDEX when your gift has shipped, if there are any exceptions and when it has been successfully delivered. Boodles of Baskets can track your order for you for a $5 tracking fee per item.

Gift Baskets, Cookie Grams, Candy Grams-Delivery Schedule and Pricing

Fresh Baked Cookies (in tins) and Giant Cookies-Delivery Schedule and Pricing